My Wins

Decade of Field Mastery (1999-2009):

Let's roll back the clock to 1999. My saga at CarMax kicks off in the Windy City—Chicago. From there, it's a whirlwind tour through Nashville, Atlanta, Winston, and climaxing in Raleigh. Over 11 relentless years, I racked up seven promotions—each a tribute to my unmatched prowess in leadership and strategy. But I wasn't just warming a chair; I was running CarMax's highest-volume stores, making sure we owned our markets. Concurrently, I moonlighted as the go-to Subject Matter Expert for eCommerce, laying the digital groundwork that positioned CarMax as the uncontested leader in automotive e-retail.

Fast forward to 2009, and the scenery changes. I transition from being the General Manager of three bustling Raleigh campuses to commandeering a crack team of 44 digital mavericks at corporate HQ. Our mission? Nothing less than to invent the auto industry's first comprehensive online sales ecosystem. This was beyond mere software development; it was a complete overhaul of the sales paradigm. Through agile SDLC protocols, exhaustive testing, and strategic process flow deployments, we redefined how sales engaged with clients at every touchpoint. 

The payoff? A revenue trajectory that soared from $6.7 Billion to an astronomical $10 Billion in just 36 months.

15 years at CarMax felt like a double feature of blockbuster careers: one as a battle-hardened field general and another as the mad scientist of digital transformation. This wasn't about collecting business cards with fancy titles; this was about etching my name into the industry's hall of fame. " 

Day One Impact: Igniting Transformation at Asbury Automotive

Stepping into Asbury's boardroom, I didn't just deliver a presentation; I ignited a transformative era. My 45-slide pitch was a catalyst, unlocking a monumental $25M in capital and marking the beginning of a new chapter for Asbury Automotive.

Innovative Architect & Operational Mastery

My role at Asbury transcended traditional limits. I crafted a revolutionary automotive retail model, merging a cutting-edge website with the groundbreaking Deal Builder app, co-developed with E Lead 1. This innovation set a new industry benchmark. Collaborating with Dent Wizard, we overhauled the recon process, catapulting Q Auto to break-even a year and a half ahead of schedule and driving sales beyond expectations.

Resilience in the Face of Challenges

Every path has its obstacles, and mine was no exception. From skepticism over my 'one person, one price, start to finish' approach to unforeseen hurdles, I faced each challenge head-on. My mix of resilience, strategic acumen, and empathy turned these challenges into milestones, keeping Q Auto's vision clear and on course.

Leadership & Team Synergy: Crafting a Unified Force

Leading wasn't a solo endeavor. I led a core team of 6 Senior Managers in Tampa, growing to oversee a robust team of 32. I revolutionized training, integrating Jacksonville's management techniques into Tampa's onboarding, significantly reducing the learning curve. This effective strategy was later replicated in Fort Myers, forging a unified, high-performance team.

Legacy of Adaptation and Innovation

True innovation stands the test of time through its adaptability. My pioneering website design didn't just make a splash; it became a blueprint for Clicklane, now a staple across all Asbury locations. This legacy of innovation and adaptability is a testament to the enduring impact of strategic foresight and creativity.

My Unexpected Five-Year Odyssey at AJ Networks: From Lifeline to Legacy

The Career Lifeline: A Transformative Journey

What began as a temporary six-month role post-acquisition quickly evolved into a key position at AJ Networks. I resolved a major valuation issue, transforming a short-term engagement into a five-year journey of significant impact.

U.S. Expansion & Automotive Renaissance: Leading with Innovation

With a $300 million budget, I spearheaded AJ's U.S. expansion, blending their renowned methodologies with the American market. I revitalized the Georgia-Carolina Auto Auction and pioneered its digital transformation, tripling its dealer base and launching new online sales channels.

M&A Strategist & Automotive Facilitator: Cultivating Growth

Drawing on my experience of being acquired, I became AJ's go-to for U.S. mergers and acquisitions. Focusing on cultural synergy and sustainable growth, I drove strategic changes, enhanced brand identity, and replicated our success with the Carolina Auto Auction acquisition.

COO's Strategic Compass & Retail Visionary: Shaping the Future

As an advisor to the COO, I introduced innovative retail strategies, catering to diverse customers. This led to an empowered, linguistically varied team, boosting sales and profit margins.

Senior Director of Strategy: Global Architect & Brand Builder

In my role as Senior Director, I balanced Korean corporate values with the American entrepreneurial spirit. Leading a team of 18 senior managers, I honed marketing, branding, and technology strategies, optimizing inventory and merging profitability with inclusivity, ensuring AJ's U.S. presence was both profitable and resonant.

Rapid Revenue Acceleration: Crafting a Financial Tsunami

In just nine months, I engineered a staggering $30M revenue surge, marking a 285% growth from the previous period. This achievement set the stage for an epic $13 Billion acquisition of our company by United Health Group (UHG).

Pioneering Sales Transformation: Leading with Innovation

Brought on board by Andre Dykhno, the visionary behind Alexa's app monetization, my mission was clear: drive aggressive innovation. My strategy involved implementing advanced Allego training modules and fostering an early adopter culture. The outcome? A sevenfold increase in platform use by our sales force.

The Virtual Closer: In the Trenches of Innovation

I didn't just strategize from afar; I was the frontline closer. Using Change's advanced tech, I personally sealed deals in high-stakes negotiations, turning technical challenges into sales victories on the fly.

Human Capital Catalyst: Elevating Talent

Parallel to driving revenue, I sparked a revolution in talent development, training over 100 Sales Reps and Account Managers. This wasn’t mere training; it was a powerful demonstration of the returns when digital savvy meets strategic leadership.

The Technological Vanguard: Setting Healthcare Trends

At Change Healthcare, we didn't just join the healthcare revolution; we led it. At the crossroads of healthcare technology, we provided a comprehensive array of solutions, from Revenue Cycle Management to Health Information Exchange, establishing ourselves as a vital link in the healthcare chain.